Introduction
French Decree No. 2019-768 of July 24, 2019 relating to the accessibility to disabled persons of online public communication services,1 published on July 25, 2019, sets out the accessibility obligations applicable to the websites of all French entities with revenues above €250 million.
Accessibility in du CIC Market Solutions’s digital strategy
We make digital accessibility a core concern when developing and providing websites or mobile applications to our customers and our internal personnel, this being a core element of du CIC Market Solutions’s policy on the integration of disabled persons.
Structures dedicated to accessibility
A dedicated accessibility unit has been set up at the group's IT subsidiary, Euro-Information.
The team works on several aspects of accessibility:
- ensuring that the processes required to take accessibility into account are established, implemented and maintained;
- reporting to management on accessibility levels and any areas for improvement;
- promoting awareness of accessibility requirements;
- managing internal and external compliance checks;
- providing assistance with all problems related to accessibility;
- acting as the first point of contact for matters relating to digital accessibility.
In addition, each du CIC Market Solutions entity responsible for its own content will in the future have its own assigned accessibility officer to oversee these tasks.
Training and awareness-raising
E-learning modules will be offered to raise awareness among all developers, authors, webmasters, project owners, organizers, UX Designers, etc.
Training modules will be offered by the training department based on profile, and will be included in the ongoing training catalog.
Basic training on accessibility will be offered to all developers.
More advanced training will be offered to the developers of components and thick-client applications and to accessibility officers.
Accessibility requirement concerning external software
As far as possible, we insist that all external solutions are made accessible before being integrated into our application system.
User support
We advise all users who encounter an accessibility problem to report it via the contact details on the website.
All problems reported are systematically dealt with as soon as possible by the internal error management system.
Compliance work
Accessibility within projects
As a result of the measures to raise awareness and by dint of a gradual increase in expertise, digital accessibility will become a factor that is incorporated into projects right from the beginning.
Information and learning resources will be made available to everyone involved in this matter:
- an internally developed tool for checking that certain criteria outlined by the RGAA (French government guidelines on improving accessibility) are complied with;
- at least one screen reader available for testing web pages;
- a specialized support unit.
The majority of our website and intranet site developers work with an internal framework.
The existing components of this framework will be reviewed with a view to complying with accessibility requirements; new components will automatically incorporate accessibility rules.
The templates (elements other than the main content) of the websites are managed by the same team which will receive specific training on accessibility. This team also manages all of du CIC Market Solutions’s graphics standards and thus takes charge of several accessibility criteria.
Internal tools are used to generate certain web content or Word and PDF documents. They will be examined with a view to generating accessibility elements.
Audits
Throughout the year, rapid assessments of the accessibility of future applications or updates will be conducted on request, or systematically for major applications.
These assessments will be carried out by in-house accessibility experts. They will cover a limited number of the RGAA version 4 criteria, selected on the basis of their relevance to the context of the application and criticality of the requirement.
The largest and most important websites of the du CIC Market Solutions entities in France will be audited by an external body in order to establish a compliance level. Where possible, the other sites will be audited by an in-house expert. If this is not possible, an external body will be used.
The frequency of these audits will range between once a year and once every three years.
Corrective measures
All nonconformities detected during the audits or rapid assessments will be classified as critical, major or minor, depending on their severity level. As far as possible, critical nonconformities will be treated as a priority, as will those identified as quick and easy to correct.
A team responsible for correction will be set up for each one. Standardized correction requests will be created for this purpose.
Annual action plans
Compliance work and digital accessibility activities are set out in annual action plans.
| Actions | Provisional date of implementation |
|---|---|
| www.cic-marketsolutions.eu site Carry out an accessibility audit of the site. |
2024 |
| iOS mobile applications of the www.cic-marketsolutions.eu site Carry out an accessibility audit of the mobile applications. | 2024 |
|
Android mobile applications of the www.cic-marketsolutions.eu site Carry out an accessibility audit of the mobile applications. |
2024 |
| Actions | Provisional date of implementation |
|---|---|
| www.cic-marketsolutions.eu site Carry out a follow-up accessibility audit of the site. |
November 2025 |
| iOS mobile applications of the www.cic-marketsolutions.eu site Carry out a follow-up accessibility audit of the mobile applications. | September 2025 |
|
Android mobile applications of the www.cic-marketsolutions.eu site Carry out a follow-up accessibility audit of the mobile applications. |
September 2025 |
| Actions | Provisional date of implementation |
|---|---|
| iOS mobile applications of the www.cic-marketsolutions.eu site Carry out an accessibility audit of the mobile applications. | April 2026 |
|
Android mobile applications of the www.cic-marketsolutions.eu site Carry out an accessibility audit of the mobile applications. |
April 2026 |
Action overview
| Action | Provisional date | Completion date |
|---|---|---|
| www.cic-marketsolutions.eu site | ||
| Carry out an accessibility audit of the site. | In progress | April 2022 |
| Miscellaneous Actions | ||
| Train experts on website assessment, developers, and content writers. | H2 2022 | November 2022 |
| Recruit one or more employees specialising in digital accessibility. | Q2 2022 | September 2022 |
| Community Actions | ||
| Raise awareness of accessibility among all parties. Research/create and implement an e-learning module adapted to different profiles. Disseminate the awareness e-learning module to all affected parties. Comment: To be completed |
During 2022 | Q2 2023 |
| Revise accessibility training. Include accessibility rules in existing in-house training. |
Q3 2022 | In progress |
| Update the tools that generate web content to ensure that the content created is accessible. | Q4 2022 | In progress |
| Revise internal framework components. | Q4 2022 | In progress |
| Develop a community contact form. Gather reports of a lack of accessibility from customers or employees to provide a personalised response. |
Q2 2022 | Q2 2022 |
| Improve equipment to assist group employees. Improve the catalogue of assistance equipment and software, make the command structure more flexible, optimise the installation and maintenance phases, better manage support for disabled employees as regards equipment. |
During 2022 | Q4 2022 |